Customer Support Executive (US MNC) - Full-Time

Join Martin Brower, a leading US multinational company, as a Customer Support Executive in our dynamic team based in Bali. This role offers a stable 9 AM to 6 PM shift with the opportunity to work in a professional, fast-paced environment. You will be the first point of contact for our global clientele, ensuring their queries and concerns are addressed promptly and effectively. Our team is committed to delivering exceptional customer service, and we are looking for a dedicated professional to join us in Bali.

As a Customer Support Executive at Martin Brower, you will handle a wide range of customer inquiries, from technical support to general inquiries, using our in-house CRM system. This role is perfect for someone who thrives in a customer-centric environment and is passionate about providing top-notch service. You will have the chance to work with a diverse team of professionals, contributing to our mission of delivering high-quality solutions to our clients.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by addressing inquiries and concerns through phone, email, and chat.
• Utilize our in-house CRM system to manage customer interactions and track support tickets.
• Assist in resolving technical issues and provide guidance to customers on our products and services.
• Collaborate with cross-functional teams to ensure timely and accurate resolution of customer issues.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay up-to-date with industry trends and best practices in customer support.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Proficiency in English, both spoken and written.
• Experience with CRM systems, such as Salesforce or HubSpot.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time-management skills.

🛠️ Keahlian

Lowongan Terkait