Junior Customer Service Officer (ID Office) - Full-Time

Are you a passionate and detail-oriented professional looking to kickstart your career in customer service? The Care Svc is seeking a Junior Customer Service Officer to join our dynamic team in Jakarta Pusat. This is a fantastic opportunity to deliver exceptional customer service and grow within a supportive and innovative company. As a Junior Customer Service Officer, you will be the first point of contact for our clients, ensuring their needs are met with a smile. You'll handle inquiries, complaints, and feedback, all while building strong relationships with our valued customers. Join us and be part of a team that values your growth and development.

At The Care Svc, we are committed to providing top-notch customer service. Our team is dedicated to ensuring that every interaction leaves a positive impression. As a Junior Customer Service Officer, you will use tools like Salesforce and Zendesk to manage customer interactions efficiently. You'll work closely with our team to provide solutions that exceed customer expectations. This role offers a great platform to learn and develop your skills in a fast-paced environment.

We are looking for a Junior Customer Service Officer who is eager to learn and grow. If you have a degree in Business Administration or a related field, and some experience in customer service, you're perfect for this role. Join us and be part of a team that values your contributions and helps you reach your career goals.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide excellent customer service by resolving issues promptly and professionally.
• Use Salesforce and Zendesk to manage and track customer interactions.
• Build and maintain strong relationships with customers.
• Assist in creating and updating customer service documentation.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures.
• Contribute to the overall success of the customer service team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration or a related field.
• 1-2 years of experience in customer service.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and Zendesk.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Fluency in English and Bahasa Indonesia.
• Willingness to learn and grow within the company.

🛠️ Keahlian

Lowongan Terkait